Returns & Refunds Policy

Smart Addresses Returns Policy

Satisfaction Guarantee

At Smart Addresses, we work tirelessly to ensure every customer is taken care of. We'll do everything in our power to make each step of the shopping experience memorable, stress-free, and enjoyable.

If the customer isn't satisfied, we do everything in our power to make it right because that's our promise and Satisfaction Guarantee.

If you have any questions regarding our return policy before or after placing an order, please contact our customer service department at sales@1033smartaddresses.com.

Returns

If you are not satisfied with your purchase from Smart Addresses, we offer a one-time re-selection or refund within 30 days of receiving your merchandise.

Merchandise must be in like-new condition in order to receive full credit. All products must be returned with the original box and packaging, including manuals, remote controls and accessories. You’ll also need the receipt or proof of purchase.

Return shipping is the responsibility of the customer. A returns label will not be provided. The original shipping charges and handling fees for the returned item(s) is also the responsibility of the customer and will be deducted from the refund. All returns must be shipped prepaid, no C.O.D. will be accepted.

In addition there is a 15% restocking fee which will be deducted from your refund on all shipped orders. If the item is refused and returned to the manufacturer, any return freight costs will also be deducted from the refund.

When returning or exchanging an item, please state the following: date of purchase, reason for return, and if you're returning for a refund or exchanging. Any goods returned after the noted Returns Policy date will be refused and returned to you.

To start a return, please contact us at sales@1033smartaddresses.com. Please note that returns will need to be sent to the following address:

Smart Addresses
4325 E WT Harris Blvd #42792
Charlotte NC 28215

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with with the original box and packaging, including manuals, remote controls and accessories. You’ll also need the receipt or proof of purchase.

Cancellations

All canceled orders will be confirmed by Smart Addresses with a confirmation. If you have not received a confirmation email, your order has not been canceled. Orders that have been shipped cannot be canceled and costs for round-trip shipping will be deducted from refunds if orders are refused. Orders that are refused are still considered returns, and as such, the restocking fee and shipping costs both ways will be incurred as detailed above.

Any order that is refused or returned because the customer does not like the product, no longer wants the product, or believed the order was canceled is considered a "buyer's remorse return", and credit will be issued as detailed above. All credits for returned items will be processed once the products are received and inspected.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

For products that arrive damaged, or cannot be fixed with replacement parts, Smart Addresses will pay for a replacement, once the damaged item as been returned us. If the customer does not want parts or a replacement unit, the product may be returned for credit as detailed above.

Please contact us about your defective, damaged or wrong item and we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at: sales@1033smartaddresses.com.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Please be advised that there is a $7.95 Exchange Fee.

The fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item. Once the return is received and inspected, we will refund your money minus the $7.95 exchange fee.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we approved your return, please contact us at sales@1033smartaddresses.com.